Please be advised that the official business days in the Cosmo Valley from Sunday to Thursday. Fridays, Saturdays, holidays and public holiday its holidays for all employees of Cosmo Valley and shipping companies

Our first mission is to offer you the best online shopping experience, so we have made it easier for you to make your shipment easier because your convenience is our priority

Cosmo Valley mainly delivers your orders through a third party to ensure the timely shipping of your order.

The method of delivery at Cosmo Valley is to deliver within two to four days as a maximum, depending on your geographical area, giving you the option to choose the right time for you to deliver at any time during the day, week or even during the month.

In the case of urgent orders, please contact our customer service and we will do our best to help you.

We will ask for your signature on a copy of the invoice to confirm receipt of the goods. We will deliver the order to the registered address and we consider the signature of anyone at the address as a receipt of the order.

If there is no one at the registered address to receive your order, we will ask you to contact our customer service to agree another delivery time. The company is not able to attempt delivery more than twice. The company is not responsible for any order exceeding 7 days of the first delivery attempt.

Important Delivery Information:

A signature is required upon receipt of the shipment.

Cosmo Valley guarantees the safety of your order from theft and damage from the moment it leaves the store and until the moment of delivery. Cosmo Valley is not responsible for the product after signing the receipt document.

The approximate delivery time guide is used from the moment the order is dispatched. Cosmo Valley is not responsible for any delay arising due to the fees payment procedures by the applicant.

If you want to cancel your order and exchange it, please go to the return policy page and follow the steps mentioned there

Please note that if your order has already been sent and which you want to cancel, you must wait for it to arrive to you and then follow the return procedures.